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Online Return Policy

Online returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned. Lindgrens must be made aware of a return within 3 days of receiving the item.


How to Return an Online Purchase by Mail

Step 1: Obtain your RMA

  • 1. Email and write your order number + return in subject line. You can find your order number in your confirmation and shipping emails or on your packing slip.
  • 2. Specify the item you are shipping back.
  • 3. You will receive an email confirmation that Lindgrens will be receiving your return.

Your RMA expires 2 days after the date it was created, so be sure to send your return within that time frame.

Step 2: Pack it up

Please pack your return with care. You may package multiple items together if they have the same return address.

Step 3: Send it off

Once your return is properly packaged, you are responsible for covering the shipping on your return. As a reminder, ship your item to us within 2 days of initiating your return.

Ship returns to:

Lindgrens Bridal & Boutique

c/o Returns Department

752 Lasalle Blvd

Sudbury, ON

P3A 4V4

Refund processing

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.

Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

**Please note: If COD charges are incurred when we receive your returned item, the COD cost will be deducted from your refund total.